(English hosting) is a service for providing disk space for physically placing information on a server that is constantly on the network (usually the Internet). The server can belong to either the service provider company or the client. In the latter case, the service is called collocation.

Usually, under the concept of hosting services, at a minimum, the service of placing the site files on the server on which the software is running is required to process requests for these files (web server). As a rule, the hosting service already includes provision of a place for mail correspondence, databases, DNS, file storage, etc., as well as support for the operation of the respective services.

Hosting databases, file hosting, e-mail hosting, DNS services can be provided separately as a stand-alone service or enter into the concept of service.

If the helpdesk does not respond within 6 hours, then they ignore me (in the case of E-mail).

This is not quite true, most often those support or checking mail on a schedule, in which case you just might not get in a piece of time or just be busy with other problems. In addition, in the contract, the conditions or in any other document, the deadline for reply must be specified. support, most often this day, which is quite an adequate time. It is also worthwhile to revisit the contact page again, perhaps there will be icq \ msn \ skype number, which will be answered faster. But whatever happens, remember that those people are working for those support, and people like us are asking for thousands of incoming requests to be just inadequate. Everything is done in the order of the queue and the day is quite satisfactory. In case if you do not answer any of the reference contacts, you can write a complaint about a special address, which should be listed on the site. Most likely you will be apologized because of the high load, otherwise – you were ignored, although the error variant in the “address” field (when typing a message) can never be excluded.

Paid hosting differs from the free quality of the services provided and those support.

No, this is completely wrong, free hosting is not always less stable, because it often provides its own CMS, and this already says that people did not do everything “Nashar”, they invested and financially and morally. But the free version carries less responsibility for the safety of data and material losses, if it breaks. Free hosting is not so much stable as reliable, as a hoster and takes a fee for this reliability and data security. A serious hoster in some cases is liable for the loss in the event of a breakdown or other situations that arose on the hosting side. True, this fee rarely exceeds the monthly payment of the client, but all these details must be stipulated in the contract. With technical support, the question is more controversial than with quality because the volumes and the situation on the two types of hosting are completely different. Free hosting is considered less elite and does not deserve the attention of a wealthy and reputable businessman, it attracts more low-budget or amateur projects, and those who create them most often understand everything that the site builder and the user of the hosting need to know, which means that he asks less questions , in addition, and the amount of work for a free hoster is less. On paid hosting everything is different, the situation is most often such a plan, a person wants to make a website for a firm or some agency and all that he knows is that he liked “here’s that” site and he wants about the same but with the other pictures, he buys a hosting, hires a web master who will make him “the site of his dreams.” While the web master will do it, he will use the opportunity to ask him about that, about this. No, it’s not about what tag is there or about the percentage of validity of the code.In the end, he will get the web master and the latter will set a new record for the speed of the project. After that the satisfied customer will redirect all his questions to those supporting web hosting, from which support will become less accessible to others, will be occupied with answering his questions, as this is the responsibility of those supports, helping clients.

Unlike free hosting, paid provides unlimited opportunities to implement any project.

This time, it really is so, free hosting most often prefers to give a person his CMS or simply do not install PHP MySQL and other things, which, by the way, are part of the mosaic on the way to implementing any project. In addition, restrictions on free hosting sometimes reach 100 points or more. Still come across and still, which meet almost all the requirements, but on them or the weak Internet, which makes loading the site an unbearably long or, even more advertising than the rest. All these things, advertising, big restrictions and so on put free hosting on the second place and inferior to the red carpet. On a paid hosting all the necessary scripts and extensions are installed. Also on a paid hosting full freedom of action, there is no need to make a site exactly this or necessarily put advertising on the floor of the page, paid hosting also provides a more “strong” Internet. Full freedom of choice in the CMS and its customization. Of course, there are rules on paid hosting, and even supervision of their implementation is more strict, but these rules only restrict things like pornography, violence and so on. But they do not limit the actions of a person in relation to what should be his site, what it should be and how it should be presented to the user.

In case of loss of material resources due to problems on the hosting side, hosting is obliged to reimburse the entire lost amount (say, the loss went on advertising shows).

This is absolutely not a contentious issue and it is stipulated even before hosting services are provided. Namely, in the rules or the contract, if this is between the client and the host. In case the compensation is stipulated, you have to prepare to prove that you suffered losses precisely because of the shutdown and the fact that the amount was exactly this, not half as much, and this is often a long and tedious process. Hosting will not hurry to pay anything, since such complaints can be written by scammers. And it’s not a fact that the client lost money because of the shutdown, and not because of breaking some agreements with his advertiser for an hour or two before breaking down on the hosting side and as compensation wants to get money from the hosting already mentioned. Therefore, you should prepare for a long dialogue or have undeniable evidence to solve everything quickly.

The price for a normal hosting is at least 150 rubles.

This is so, but here we need to specify what we mean by the word “normal”. In this case, we mean the widest range of services, but with a limited number of databases or mailboxes. But the minimum set includes all the necessary types of PHP MySQL and so on. But at the same time, the number of some additional services is limited (for example, DB.)

If you do not have something installed, for example CMS – hosting is to blame.

All depends on a number of reasons. First and most importantly – users often do not understand themselves make mistakes. The reasons are many, but the most common is the lack of basic knowledge. The most common error is the CHMOD configuration. Chmod – change permissions for files and folders. The name comes from the program Unix OS chmod, which, in fact, changes the access rights to files, directories and symbolic links. If you incorrectly manipulate these rights, the installed programs and scripts can produce a wide variety of errors.But most often the cause of the error is written and the list of folders to which this or that level of access should be given. Also, in the list of user errors, you can try to combine an incompatible one. There are many examples. The most common is the attempt to install on a later CMS add-ons from an earlier one or vice versa. Some CMSs certainly support such features, but for this they require a certain adjustment. The third point is that we ignore the accompanying instructions and documentation. After all, they are often painted in steps, all possible errors and settings are described. Of course part of them are entirely in English, but seriously to create a site without a basic knowledge of English, and to read such instructions, you may rarely need something more basic knowledge. Having listed the three most common mistakes, we can conclude. Before you blame the hosting or someone else for the fact that something does not work for you, carefully read all the attached instructions to the product being installed. But what if we did everything right? Before complaints, you need to perform one formality. You need to re-read all the conditions on which you are provided hosting services. Perhaps they have a reason why you do not work.

Who has more services, that hosting is better.

Before the order of hosting, the question always comes up, and who should order the services. Someone prefers the beautiful design of the site hosting company. Someone at its low or high prices. Some slightly inflated prices even inspire solidity. The best option is to collect information from reviews on the forums. And you need to start not with the hosting company hosting, but with independent, those on which ordinary users live. High prices do not say anything, but be prepared that a better hosting will have a higher price. At the same time it is worth to look through the list of services provided by the company for one or another fee. It is also worth making sure that the chosen option justifies all your technical needs. If you want, you can analyze the sites hosted on this hosting.

In principle, the hosting administration has full access to my files and the site as a whole.

In principle, yes. But legally – no. Elemental logic says that your site is located somewhere on the disk. It is somewhere in the possession of a hosting company, so physically it has full access to it. In addition, part of the hosters provides a backup service, and this, in fact, downloading all of your pages, files, archives, everything that is placed on the hosting in the place of backup storage. But legally (under a typical contract between the hosting company and you – the person who ordered the hosting), the hosting company does not have the right to use your materials for their own purposes, change some settings directly on your website and so on. But the administration is still entitled to a general review and verification of your sites for viruses or phishing. But all this is done on the basis of a signed contract, in which everything is stipulated.

The hosting administration will never, and under no circumstances ask for your data, such as login and password.

As already mentioned above, the administration has full and not extensive rights, it simply does not always have the right to use them. Your login password is also stored somewhere, namely in the database, to which the administration also applies if necessary. Therefore, all the dubious requests and letters that your account is attacked, we urgently need such data can be ignored even with a real attack. Scammers can just take advantage of the event and your shock. Therefore, be always vigilant and do not make rash and stupid decisions.

If I’m rude in those hosting support, you can not write a letter to the administration.

All the same, they will ignore and protect their employee. Wrong opinion.Everything is tougher than you think, if you think that when you are apologized and perhaps some kind of compensation the worker gets off with a simple remark – you are mistaken. Just such incidents try not to make public, and the employee is waiting for a serious punishment. But there is one point – you need to prove the fault of those employees of those support. If the correspondence was conducted through icq – it will not be so easy, as to delete, or to falsify the history of a couple of trivia, you can make a screenshot that will increase your chances of success. True, you can save the option that those who communicate do not communicate through a standard client, but written specifically to record such cases. A more effective option is when using the built-in chat site. At the same time in 90% all communication is fixed in a special source. And to delete history, from there those can not support. Therefore, the more evidence, the sooner the decoupling will come. But do not be discouraged even if you do not have any at all, the administration will try to find out everything by its methods. All that is written above refers to companies that care about their reputation and this reputation is more valuable to them than the employee. In addition, they are often thought of and fixed reliably, which will facilitate your negotiations and the punishment of the guilty.

The hosting company will do everything possible to help the prosecutor’s office by identifying the elements of fraud on your site that are punishable under the current legislation.

Quite right, when initiating a criminal case, the company must provide the required information about who the criminal case was initiated, if the request is of course. But it is likely that the hoster will notice your actions before you have time to do anything. All such cases are stipulated by the agreement between the hosting company and the hosting customer. Again, we are talking about legal and “white” hosters with a reputation. In any case, the creation of illegal sites is not acceptable and not correct in moral relations. Respect yourself and the rest of the network users. And do not forget that the responsibility for what has been done will be no longer virtual, but real.

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