IT Outsourcing



There are several systems named Galileo (IT outsourcing) – this is satellite navigation, and the ticket reservation system, the same name is carried by the NASA probe. In the same article we will talk about a modern computer for divers carrying this name.

Many people consider the very appearance of such a device on the market a revolution in scuba diving. Today it is the only device in the world that meets European standards for working at a depth of 330 meters.


Since the announcement Galileo has become rife and rumors. Often, people did not even see the device even in the eye, however, based on the announcements, brewing activities on the designation of shortcomings are bred. Consider the main misconceptions about the underwater computer Galileo.

Galileo supports only three nitrox mixtures, so for true techno drivers it is useless.

Recently, outsourcing companies have become more popular. Organizations transfer some of their functions to the service of a third-party contractor, who specializes in this field. We will apply outsourcing in the segment of information technology (IT). True, not everyone accepts outsourcing when it comes to such an important functional.

Conclusion of the contract for IT outsourcing, it is worth to be most attentive. After all, here and in small print can be described the details that will be important. And something the contractor can deliberately and not make a contract. Such a document is generally the basis of quality service.

The advantage of IT outsourcing is that all agreements are secured by an agreement, not by oral wishes. And to be guided in the issue of servicing the information infrastructure is necessary facts, and not widespread ubiquitous myths.

IT Outsourcing

Your specialist will solve problems faster.

This misconception is quite common in practice. And you can understand where it came from. A specialist is always present nearby, it can be quickly attracted to the execution of works. In practice, such a belief turns out to be a myth. A situation may occur when several failures occur at once. In this case, a staff member will not be able to deal with all of them simultaneously, he will first pay attention to one thing. But the outsourcing company can take on several tasks at the expense of a large staff. Yes, and its employees themselves have great experience, because they constantly perform similar work. Outsourcing is easier to understand why the problem has appeared. They do not have to puzzle over the questions of its occurrence for several hours. Each employee is usually an expert in one area and can not understand everything about everything. A similar situation develops with IT specialists. Someone is working with servers and networks, and someone is promoting sites. This is what determines the need for additional employees for any company, even with its own staff of IT specialists. They help you implement complex solutions or fix problems. A large outsourcer can even take over the provision of swap equipment, which will have a positive impact on time eliminating the malfunction and reduce downtime. But the foregoing is only the visible part of the iceberg behind which direct losses are hidden. From the direct look is hidden more. Any IT infrastructure, if not initially thought out, gradually becomes unmanageable and starts to slow down the whole business. System integrators usually have extensive experience in upgrading IT infrastructure to the needs of the business. The outsourcer can even act as the initiator of such changes. Here there is a direct interest – the better and more reliable the system works, the less time it takes for its employees to be attracted to employees. It is quite obvious that it is impossible to implement such changes without specialists and consultants with many years of experience in solving such problems.

It is more profitable to hire an incoming system administrator.

The work of such a specialist from a technical point of view is a simple “patching holes”. The administrator, having appeared at the enterprise, will solve only the accumulated problems. But such a scheme will not lead to anything good. The infrastructure created by this approach can not exist stably and will gradually begin to crumble. Scaling it turns into a time-consuming and expensive process. A specialist who knows everything about everything (but little by little) will not be able to provide the required level of reliability and fault tolerance. And financially, such cooperation is not justified. The incoming employee may get sick, quit, or even just disappear. And nothing can be done about this – a person does not work in the state, there are no contractual relations with him, implying responsibility. It is beneficial that you do not have to pay sick leave and leave, but you have to spend time looking for a replacement. Worse, if the administrator left with a scandal. Then you have to restore access to management of the IT infrastructure. If you start cooperating with an outsourcer, then such a scenario is excluded. The contract will not allow the contractor to disappear, and all the beauty of outsourcing is that he has a lot of technical specialists, and they can easily duplicate each other.

Your specialist can always be monitored.

This myth is based on the same assumptions as the first. It seems that if the employee is constantly in the office, then it is easy to control. He can quickly provide the required information and reports on the work done. But if you think more deeply about this issue, it becomes clear that everything is far from obvious. On the staff of IT specialists in case of bad work they risk only part of their salary. Arrangements are usually oral – very few people develop and actually use job descriptions. Paperwork staff usually try to avoid paperwork. Employer-to-people relationships are often based on informal arrangements. But with the outsourcing company is a contract, which clearly spells out all the responsibilities. The coordination of all the points in this document makes it possible to make the activities of the service company understandable and easily controlled. In the current market of IT services, suppliers are distrusted, the best advertising is “word of mouth”. This leads to the fact that it is easier for an outsourcer to go to the client to meet, than to spoil the reputation and lose potential customers.

IT Outsourcing

You can not trust your information to strangers.

It’s unclear where this myth came from. We have already mentioned that a staff member risks only his salary or a record in his work book. But the outsourcer bears full responsibility, because he signed the contract. In addition, there are risks of deteriorating reputation. By what general channels can information leak? The most common option is the employees of the company. Leakage can be based on a technical nature – a census of the 1C database on a flash drive, and a mechanical one – a manual census of financial data. If in the first case it is possible to talk about some kind of protection from the IT side, then in the second case it does not. Another leak channel is hacking. The third is accidental or deliberate destruction of the data by the employee of the company itself, although this is not completely a leak, but something else. If an IT worker is on staff, then all the risks are owned by the company itself. But in case of cooperation with the outsourcer, they will be relocated to the contractor. When concluding an agreement on IT services, the company undertakes to protect against hacking or technical theft of information, bearing full responsibility for this range of work. It remains only to worry about the reliability of the employed staff who will not take pictures or rewrite sensitive data.

IT outsourcing is expensive.

This myth can be debunked with simple calculations.Even if we assume that the payment for the services of a third-party office will be comparable to the salary of a system administrator, it is worth considering that you do not have to pay vacation, sick leave, organize a separate workplace, pay for communication. The company will not have to think about improving the skills of a specialist, about his training. But it is possible to spend money because of absenteeism, seeking a replacement, conducting interviews. It turns out that the expenditure on the outsourcer will be half that of its employee. The benefit is clear!

Outsourcing is usually young people who created a legal entity to cover their activities.

On the one hand, it is obvious that most specialists in this field are really young, especially this is evident against the background of most modern leaders. But even in the state the majority of IT specialists will also turn out to be young, only without that very legal entity. And any company usually passes through a stage where only a couple of young or not very skilled people work in it. And what’s wrong with a company that employs a little staff? In practice, there is nothing critical about this. Several people were able to organize, open a legal entity, created a website describing their services, manage their time and prefer to work creatively, rather than mediocre waste time on someone else’s. Is not such a set of qualities a better characteristic? Is there any certainty that a staff specialist could behave in the same way?

IT services are not needed when everything is working.

This is a rather dangerous myth. The very fact that the infrastructure works does not mean that there are no problems in it. Even in humans, most diseases are asymptomatic, so delay will result in increased difficulties. A similar situation in IT. The longer everything works and does not break down, the worse consequences will be in the event of an accident. We must also understand that the very fact of a functioning information structure does not mean its optimal work. It is impossible to adjust it, because everything is left to chance. We must understand that the best treatment is prevention.

There is no need to change anything, if everything is working fine.

If everything is really “normal”, then something should be changed at least for the sake of everything being “good” or “excellent”! This myth took root among the conservative leaders, the Soviet people still hardened. A similar view of IT outsourcing services indicates a poor awareness of the importance of the information structure. Attracting professionals from outside will help optimize many processes and reduce financial costs. And this approach is fair regardless of the type of company, whether it is still a Soviet-style state enterprise or a modern office.

Enterprises will become dependent on the outsourcer.

Is this dependence the most terrible? The company depends on electricity, water, mail and the Internet. But the dependence on the staff specialist is higher at times. Does the director know much about the IT infrastructure of his company? Often, a staff specialist tells others about her features and purpose. He does not always sign the job description at all, and is there a demand for management to provide all the necessary documentation for the work, is the transfer of passwords and credentials stipulated? Will the organization work if this employee does not come to work for some reason? But from the IT-outsourcer it is possible and necessary to demand in the contract the transfer of all data on the infrastructure of the enterprise. And there is no dependence anymore. The contractor is bound by the contract and will not be able to ignore such a requirement.

IT Outsourcing

The outsourcer company is not responsible.

What is the responsibility of the full-time specialist, the head of the IT department or his employees? Can his salary suffer? To ruin the work book? And if the experts worked unofficially? But the responsibility of the outsourcer is prescribed in the contract signed by both parties.The customer himself chooses what responsibility and for what his contractor must bear. And what kind of compensation will the company receive if the server breaks down on the eve of the project’s delivery? Is the dismissal of the administrator with the “black label” will correct the situation? But in this case outsourcer can be held accountable and demand damages.

For a small company, IT outsourcers are not needed.

This myth says that people do not know anything about the current state of the information structure of their enterprise and its capabilities. With the help of such a universal tool, you can perfectly optimize many business processes. It will be a mistake to demand from the IT staff that “everything just works”. The system can not only function in the background, but also work for people. The difference between outsourcing for small companies is that in this case, there is a reduction in costs. In the case of large enterprises, we are talking about optimizing the set of business processes and monitoring the work of hundreds of employees. There is also a non-obvious threat in this myth. Any IT infrastructure, even abandoned, will expand along with the business. Over time, it will become one big and intractable problem. Then it will have to invest so much money that it will block all the once-saved on outsourcing funds.




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